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A Day in the Life - Manager Trainee (Continued)
12:30 PM
You work up an estimate for a set of drawings you were given this morning. You review the estimate with your Store Manager, who suggests a couple of improvements. You update the changes, and perfect the estimate. You are proud of the extra mile that 84 Associates
go to make sure our customers are well taken care of.
2:00 PM
Between customers, you take a minute to call the customer who gave you the drawings this morning. The customer is pleasantly surprised that you have the estimate completed so quickly. You ask the customer when it would be convenient for them to come down and
review their estimate. The customer says that they will be in first thing in the morning. You confirm a 7:30 AM meeting, and write it on your Trade Relations calendar.
3:00 PM
You continue to wait on customers in person and over the phone. You call your other customers to follow up on estimates and to see how their projects turned out. 84 Lumber Associates like to make sure customers are satisfied, and that they have everything they
need to make their projects complete.
3:30 PM
You grab a broom and sweep the back warehouse. The Manager Trainee who has this area is off today. You know that the other Manager Trainee would do the same for you, since everyone in the store works as a team to accomplish store goals!
4:00 PM
You meet with a customer who scheduled an appointment to review an estimate you prepared on their kitchen. You take the customer on a quick tour of the kitchen cabinet display showing them the cabinets you picked out. You review the features and benefits of the
cabinets. The customer likes the cabinets and asks to see the selection of countertops that are available. You work with the customer to pick out the countertop, as well as a new sink, faucet, and garbage disposal. The customer likes your proposal and gives you
a check for their new kitchen. You thank the customer and tell the customer you will call them as soon as their new kitchen arrives.
4:45 PM
You place the special order for the kitchen cabinets. You confirm the price and delivery date with the supplier. You finish the computerized special order and give the supplier the purchase order number.
5:00 PM
You call it a day. The Store Manager gives you a pat on the back for selling that kitchen package. You drive home satisfied, knowing that you helped several customers build their dreams today… while building your own career!
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